PM & LM Communication Guidelines

Introduction: Effective communication between the Leasing Manager and Property Manager is vital for delivering exceptional client care. This policy fosters a successful partnership by providing clear guidelines to prevent errors and foster efficient collaboration.

Weekly Meetings: Leasing and Property Managers will conduct weekly meetings to review MIMO and Vacancy Reports, ensuring seamless coordination and addressing immediate concerns.

Pre-Planning for Make Ready Work: Collaboratively pre-plan properties needing Make Ready estimates for efficient improvements and reduced tenant turnover.

Coordinated Communication with Owners: Both Managers will email owners jointly, ensuring comprehensive and consistent updates.

Joint Management of Lockboxes: Both Managers will handle lockboxes together, enhancing security and access procedures.

Conflict Resolution Protocol: Promptly address conflicts through open communication; escalate if necessary for resolution.

Training and Professional Development: Access ongoing training to enhance communication, collaboration, and conflict resolution skills.

Performance Evaluation and Feedback: Regular performance evaluations with constructive feedback to strengthen working relationship.

Conclusion: Effective communication between Leasing and Property Managers enhances client care, reduces errors, and fosters a harmonious working environment. This policy will be communicated to all Managers, monitored, and continually improved.