VP - Operations Job Role

Duties and Responsibilities:

• Operational Leadership: Oversee daily operations of the Property Manager Department, Maintenance Coordination Department, Support Department, and Accounting Department, ensuring efficient and effective management.
• Strategy Implementation: Work closely with the President to implement strategic plans that enhance operational efficiency, increase revenue, and improve client satisfaction.
• Department Management: Lead, mentor, and support department managers, fostering a culture of excellence, accountability, and continuous improvement.
• Performance Metrics: Develop and monitor key performance indicators (KPIs) for each operational department, taking corrective actions as necessary to meet or exceed targets.
• Process Improvement: Continually assess and improve operational processes and systems to increase efficiency, reduce costs, and improve service delivery.
• Financial Oversight: Collaborate with the Accounting Department to manage budgets, control expenses, and ensure financial targets are met.
• Stakeholder Relations: Maintain strong relationships with internal and external stakeholders, ensuring alignment with company objectives and client needs.
• Compliance and Risk Management: Ensure all operational activities comply with legal, regulatory, and company standards. Identify and mitigate operational risks.

Requirements

• Proven experience in an operational leadership role, preferably in the real estate or property management industry.
• Strong understanding of property management, maintenance coordination, customer support, and accounting practices.
• Excellent leadership and team management skills, with the ability to motivate and lead a diverse team.
• Strategic thinker with the ability to implement strategies that enhance operational efficiency and company growth.
• Exceptional communication and interpersonal skills, with a focus on fostering relationships with team members, clients, and stakeholders.
• Bachelor’s degree in Business Administration, Real Estate, Operations Management, or related field. MBA or relevant advanced degree is preferred.
• Proficiency in using property management software and tools.

Skills, Knowledge, and Abilities

• Strong Leadership and mentoring skills
• Strong Collaboration and Relationship Management skills
• Strong strategic planning skills
• Risk Management and Analytical skills
• Financial Acumen
• Knowledge of property management, maintenance coordination, support, and accounting functions.
• Ability to align operational activities with overall company strategy.
• Skill in fostering a culture of excellence, accountability, and continuous improvement.
• Continuous improvement mindset to assess and enhance operational processes.
• Knowledge of legal, regulatory, and company standards for compliance.