Support Department Manager Job Role

Key Responsibilities:

Leadership and Team Management:

• Directly manage administrative personnel, including the Receptionist and Administrative Assistant(s).
• Provide leadership and support to ensure a customer-centric work environment, fostering excellence in service delivery among the team.
• Plan, organize, manage, and evaluate the work of assigned staff, promoting a culture that emphasizes customer satisfaction and operational efficiency.

Office Coordination and Efficiency:

• Review daily activities to ensure timely and appropriate coordination of office operations, optimizing efficiency and customer service standards.
• Participate in the selection of office support staff and provide or coordinate their training to enhance performance.

Process Improvement and Implementation:

• Identify areas for process enhancement, including technological advancements, and assist in implementing and integrating these changes to improve operations.
• Act as the first managerial point of contact for any escalated situations, providing guidance and resolution as needed.

Lease Modification and Compliance:

• Prepare and submit complex lease modification requests as directed by Leasing Managers, ensuring accuracy and compliance.
• Ensure all tenants have up-to-date insurance information in Appfolio as per their lease requirements.

Assistance and Support:

• Assist with application screening, lease drafting, telephone inquiries, and Help Scout interactions as necessary, supporting the team as workload demands.

Other Duties:

• Perform other related duties as assigned, contributing to the overall efficiency and success of the department.

Requirements:

• Education Required: Bachelor's degree in Business Administration, Real Estate, or related field (preferred). Relevant experience in property management or real estate may be considered in lieu of formal education.
• Experience Required: Minimum of 3 years in property management, real estate, or related field, with at least 1 year in a supervisory or managerial role.

Skills, Knowledge, and Abilities:

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficiency in property management software and Microsoft Office suite.
• Comprehensive understanding of relevant laws and regulations governing property management.
• Ability to handle escalated situations with tact and resolution-focused approach.

This position calls for a seasoned professional adept at leading teams, managing operations, and ensuring top-tier customer service within a dynamic property management environment.