Support Leasing Assistant Job Role

Job Description: The Leasing Assistant serves as a crucial support member for the Leasing & Property Management Team, delivering exceptional administrative aid and top-tier customer service to clients. The role involves effective communication with colleagues, tenants, and property owners to streamline administrative functions.

Duties and Responsibilities:

Provide exceptional concierge-level customer service to clients and customers.
Compile necessary documents for rental application processing and manage rental application procedures.
Prepare leases, addendums, amendments, and renewals under the guidance of Leasing Managers and Administrative Manager.
Offer information to prospective and current residents via email and phone.
Provide backup phone and email support to the Receptionist from Tuesday to Friday and manage primary phone and email duties on Saturdays.
Assemble resident packets, HOA information, tenant/owner manuals, and other relevant documentation as required.
Create new properties, owners, and tenants in databases while ensuring accurate data entry and maintenance throughout client, tenant, or vendor life cycles.
Maintain positive relationships with owners, tenants, and vendors as a representative of the company.
Communicate effectively with colleagues on administrative issues.
Attend necessary training sessions and meetings to perform duties proficiently.
Fulfill any other duties assigned by the President or management.

Requirements:

Education Required: High school diploma Preferred: College Degree or Additional related coursework, preferably in business administration or prior experience in property management or real estate field.
Preferred Experience: Minimum of 1 year in property management, real estate, or construction background.
Work Schedule: Sunday to Thursday – 9 am to 6 pm U.S. Eastern Time

Skills, Knowledge, and Abilities:

Organizational and interpersonal skills.
Attention to detail and good overall administrative skills.
Proficiency with computer/mobile devices, email, Excel, and Word.
Ability to compose business documents with good grammar, punctuation, and spelling.
Knowledgeable about the Virginia and Landlord Tenant Act, Fair Housing Act, and related property management policies/laws.

Mental Attributes:

Ability to maintain professionalism and foster a positive business image.
Problem-solving skills and decision-making ability.
Normal ability to concentrate and retain information.

This role demands someone with strong organizational skills, attention to detail, and a customer-focused mindset.