Support Receptionist/Office Admin Job Role

Job Description: The Office Administrator at Real Property Management Pros is the frontline representative, responsible for delivering exceptional customer service and administrative support. This role serves as the initial point of contact for clients, tenants, and visitors, ensuring a positive and professional experience.

Key Responsibilities:

Frontline Customer Service:

Greet and assist visitors, clients, and tenants in a courteous and professional manner, directing them as needed.
Manage incoming calls, providing information, transferring calls, or taking messages accurately and promptly.

Administrative Support:

Handle incoming and outgoing mail, email and packages, ensuring proper distribution.
Assist with basic administrative tasks, such as data entry, filing, and maintaining office supplies inventory.
Schedule appointments and manage calendars as required by the team.

Documentation and Database Management:

Assist in maintaining and updating databases with accurate and current information.
Support the creation and assembly of resident packets, HOA information, and other relevant documentation.

Cooperation and Coordination:

Collaborate with the support team to ensure smooth office operations and timely support for administrative needs.
Communicate effectively with colleagues, forwarding relevant information and messages promptly.

Requirements:

Education Required: High school diploma or equivalent.
Experience Preferred: Previous experience in a customer-facing role or administrative position is advantageous.
Proficiency in MS Office Suite and basic office equipment (e.g., copiers, printers, etc.).

Skills and Abilities:

Excellent verbal and written communication skills.
Strong interpersonal skills with a friendly and professional demeanor.
Ability to multitask and prioritize tasks in a fast-paced environment.
Attention to detail and accuracy in handling information.
Ability to maintain composure and professionalism under pressure.

Mental Attributes:

Ability to handle multiple tasks efficiently.
Adaptability and willingness to learn new tasks or responsibilities.
Customer service-oriented mindset with a commitment to providing excellent service.

The Receptionist role at Real Property Management Pros is a pivotal position requiring strong communication skills, a customer-focused approach, and effective coordination abilities.